64% OFF
Mini Excavator
4,000 lbs Terror XVIII Mini Excavator
EPA Certified • KUBOTA D902 Diesel Engine
Return Policy
Return Policy
Last Updated: November 29, 2024
Our Commitment to You
At Green Depot Us, we stand behind the quality of our construction equipment and attachments. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a fair and transparent return policy designed to protect your investment and ensure your peace of mind.
This Return Policy outlines the terms, conditions, and procedures for returning products purchased from Green Depot Us. Please read this policy carefully before initiating a return.
30-Day Return Window
We offer a 30-day return period from the date of delivery for eligible items. Items must be returned in original condition with all packaging, accessories, and documentation to qualify for a full refund.
Eligible Returns
To be eligible for a return, items must meet the following criteria:
- Return request initiated within 30 days of delivery
- Item is in new, unused condition
- Original packaging is intact and undamaged
- All accessories, manuals, and components are included
- Return authorization (RA) number obtained from Green Depot Us
- Item has not been modified or altered in any way
- Proof of purchase (order number or receipt) is provided
Non-Returnable Items
The following items are not eligible for return unless they are defective or we made an error:
Special Order Items
- Custom-built equipment
- Special order attachments
- Items built to customer specifications
- Non-stock items ordered specifically for you
Used or Damaged Items
- Equipment that has been used or operated
- Items with missing parts or accessories
- Products damaged by customer misuse
- Items without original packaging
Important Note
Even if an item falls into a non-returnable category, we will still accept returns if the item is defective, damaged during shipping, or if we shipped the wrong item. Your satisfaction is our priority.
How to Return an Item
Follow these simple steps to initiate a return:
1
Contact Us
Call us at +1 (888) 898-3413 or email [email protected] within 30 days of delivery. Provide your order number and reason for return.
2
Receive Return Authorization
Our team will review your request and provide a Return Authorization (RA) number along with return shipping instructions. Do not ship items without an RA number.
3
Package Your Return
Carefully pack the item in its original packaging. Include all accessories, manuals, and components. Write the RA number clearly on the outside of the package.
4
Ship the Item
Ship the item to the address provided by our team. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
5
Receive Your Refund
Once we receive and inspect your return, we will process your refund within 5-10 business days to your original payment method.
Return Shipping Costs
Shipping costs for returns vary depending on the reason for the return:
| Return Reason | Shipping Cost Responsibility |
|---|---|
| Defective or Damaged Item | Green Depot Us pays all return shipping costs |
| Wrong Item Shipped | Green Depot Us pays all return shipping costs |
| Customer Changed Mind | Customer is responsible for return shipping costs |
| Ordered Wrong Item | Customer is responsible for return shipping costs |
Heavy Machinery Returns
For heavy machinery and large equipment, return shipping requires specialized trucking arrangements. Please contact us at +1 (888) 898-3413 to coordinate the logistics and obtain a shipping quote. We will work with you to make the process as smooth as possible.
Refund Policy
Refund Timeline:
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Upon approval, we will process your refund within 5-10 business days.
Refund Method:
- Refunds are issued to the original payment method used for the purchase
- Credit card refunds may take an additional 5-7 business days to appear on your statement
- You will receive an email confirmation once your refund has been processed
What is Refunded:
- Purchase price of the returned item(s)
- Original shipping costs (if the return is due to our error or a defect)
- Applicable taxes
What is NOT Refunded:
- Original shipping costs (if return is due to customer preference)
- Return shipping costs (unless the return is due to our error or a defect)
- Restocking fees (we do not charge restocking fees)
Partial Refunds
In some cases, we may issue a partial refund if:
- • The item shows signs of use or wear
- • Parts or accessories are missing
- • The item is returned after the 30-day window but within 60 days
- • The original packaging is damaged or missing
We will contact you before processing any partial refund to discuss the details.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original purchase for a refund and place a new order for the item you want.
This ensures you receive your new item as quickly as possible without waiting for the return to be processed first. If you have questions about this process, please contact our customer service team.
Defective or Damaged Items
If you receive a defective or damaged item, we sincerely apologize for the inconvenience. Please contact us immediately so we can make it right.
For Damaged Shipments:
- Inspect your shipment immediately upon delivery
- Note any visible damage on the delivery receipt before signing
- Take photos of the damaged packaging and item
- Contact us within 48 hours at +1 (888) 898-3413
- Provide photos and details of the damage
For Defective Items:
- Contact us as soon as you discover the defect
- Describe the defect in detail
- Provide photos or videos if possible
- We will determine if the issue is covered under warranty
- We will arrange for repair, replacement, or refund as appropriate
Our Guarantee
For defective or damaged items, we will:
- Provide a full refund or replacement at no cost to you
- Cover all return shipping costs
- Expedite the replacement shipment if needed
- Work with you to resolve the issue quickly and fairly
Warranty Returns
All equipment sold by Green Depot Us comes with a one-year warranty on parts and components. If an item fails due to a manufacturing defect within the warranty period, please contact us to initiate a warranty claim.
Warranty returns follow a different process than standard returns. Please refer to the warranty documentation included with your equipment or contact our support team for specific warranty return procedures.
Refused or Undeliverable Shipments
If you refuse delivery or if a shipment is returned to us as undeliverable due to an incorrect address or failure to accept delivery:
- Original shipping charges are non-refundable
- You will be responsible for return shipping costs
- A refund will be issued minus all shipping costs
- Heavy machinery returns may incur additional fees
Please ensure you provide accurate shipping information and are available to receive your delivery to avoid these charges.
Questions About Returns?
Our customer service team is here to help you with any return-related questions or concerns. We are committed to making the return process as easy and stress-free as possible.
Contact Green Depot Us
Phone: +1 (888) 898-3413
Email: [email protected]
Address: 2522 S Malt Ave, Commerce, CA 90040
Business Hours: Monday - Friday: 8:00 AM - 5:00 PM PST
We respond to all return inquiries within 24-48 hours during business days.
Policy Updates
Green Depot Us reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Returns initiated before any policy changes will be processed according to the policy in effect at the time of purchase.
We encourage you to review this policy periodically to stay informed of any updates.
Need to Initiate a Return?
Contact our team to get started with your return or to answer any questions you may have.
